KY. Colonel SSXSRider Member
Number of posts : 2144 Registration date : 2010-02-02 Age : 69 Location : Lexington, KY.
| Subject: Acknowledging stellar customer service... Thu Aug 25, 2011 11:51 am | |
| I am currently going over every nut bolt & screw I can get to on the Teryx. I realized that I had lost the rubber line stopper and the hand saver strap on my winch line. Also I had damaged the hook and winch switch. I sent Todd at hunterworks an email about the switch. Two days later a free replacement arrives at my door from moto alliance. I even told Todd that the switch may hve been damaged by me. I contacted moto alliance to get the hook,strap and stopper. Theses were definitely damaged/lost due to my misuse or carelessness. They arrive tomorrow! I's refreshing to do business with people that actually thank you for choosing to use them. Hunterworks and Moto-Alliance (Viper Winches),Great Customer Service! | |
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Gimpy SSXSRider Member
Number of posts : 7708 Registration date : 2009-10-01 Location : Louisville, KY
| Subject: Re: Acknowledging stellar customer service... Thu Aug 25, 2011 9:39 pm | |
| When we were at the Evarts ride, my Fuel pump on my toy hauler went out. I called the manufacture and they sent me a new one with no charge and did not want the old one back. What is going on in this world now days. | |
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chipper SSXSRider Member
Number of posts : 1035 Registration date : 2010-12-30 Age : 53 Location : Danville
| Subject: Re: Acknowledging stellar customer service... Thu Aug 25, 2011 9:48 pm | |
| Good customer service can really go a long way! It's always good to hear about it. | |
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Big-R SSXSRider Staff
Number of posts : 16074 Registration date : 2008-02-26 Age : 50 Location : Louisville,Ky
| Subject: Re: Acknowledging stellar customer service... Thu Aug 25, 2011 10:26 pm | |
| - chipper wrote:
- Good customer service can really go a long way! It's always good to hear about it.
We always hear the bad stories. It is nice to hear some good ones for time to time! | |
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AIRBORNE SSXSRider Member
Number of posts : 6266 Registration date : 2008-05-01 Age : 49 Location : Morgantown, West Virginia
| Subject: Re: Acknowledging stellar customer service... Fri Aug 26, 2011 12:47 pm | |
| ITP tires may require a lot of plugs, but I can tell you right now I was impressed by their customer service on more than one occasion.
Another good one was Trail Armor. Love those folks.
J-Strong.......same thing.
There are some good companies still out there!! Thank goodness. | |
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ridepate SSXSRider Staff
Number of posts : 6409 Registration date : 2009-04-23 Age : 63 Location : 1st join date- 1/22/2008- North Ga.
| Subject: Re: Acknowledging stellar customer service... Fri Aug 26, 2011 4:34 pm | |
| Matt at ATV outfitters is another!!! | |
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